Bruker is one of the world’s leading analytical instrumentation companies enabling scientist to make breakthrough discoveries and develop new application that improve the quality of human life.  Our high-performance products and high-value life science and diagnostic solutions are trusted by leading businesses, institutes, and scientists worldwide.  Today, more than 9,700 employees at over 90 locations are working on this permanent challenge to make the world a better place.

Bruker Daltonics is currently seeking a Regional Service Manager for immediate employment in the Central Region, United States. This position is responsible for managing the Field Service Engineer team within a specified regional territory, with responsibilities encompassing the team’s overall direction and evaluation. Core competencies for this position include a strong Business acumen, leadership experience and ability to think critically. The candidate for this role can be based in Houston, Dallas, or Chicago area. 

• Lead a team of Field Service Engineers in the region, including recruitment, hiring, mentoring, performance, and expense management.
• Planning, directing, and assigning tasks to Field Service Engineers based on regional requirements.
• Managing repair visits in conjunction with the PM Planner/Coordinator and National Operations Manager.
• Managing escalations by working directly with technical support or the CAT Team to ensure quick and efficient resolution.
• Fostering a proactive approach to customer support to enhance customer satisfaction and success.
• Partnering with the Regional Sales Management team to drive business growth and improve customer satisfaction and partnering closely with the Pharma/BioPharma team to prioritize service needs appropriately.
• Partnering with Aftermarket Sales Management to expand service contract coverage within the region.
• Managing Salesforce cases, including reviewing, approving, and closing service cases. Ensuring paid service cases are submitted for invoicing and providing installation acceptance reports to the National Operations Manager.
• Monitoring, reporting, and positively influencing Key Performance Indicators (KPIs) with a focus on customer success.
• Allocating resources and planning based on performance achievements (KPIs) to ensure adequate resource allocation and drive future expansion as business needs dictate.

• Bachelor’s degree or similar in electronic engineering or chemical engineering.
• Several years of field service experience for high-performance analytical instrumentation in academic and industrial labs based on MS technologies.
• Minimum 7 years of service management experience with an understanding of service processes and procedures.
• Advanced technical expertise on Bruker systems or similar products.
• Excellent communications skills needed to work with a wide variety of knowledge levels with customers of differing backgrounds and markets. 
• Excellent organizational skills with the ability to manage multiple priorities.
• Professional communication skills with the ability to communicate with all levels of an organization.
• Ability to understand and navigate business needs within designated territory.
• Must thrive in a team environment with a strong code of personal ethics, leadership, and problem-solving skills.
• Ability and willingness to travel as required.
• Proficiency in Salesforce CRM, including its reporting function.
• Proficiency in Microsoft Office and SFDC.

At Bruker, the base salary is part of our total compensation. The estimated base salary range for this full-time position is between $103,000 and $164,000 and provides an opportunity to progress as you grow and develop within a role. The base salary for the role will depend on several job-related factors, including, but not limited to, education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge, and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits, including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions. 

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